Terms of Service

These terms define the rules for using SmsPort, including platform access, customer responsibilities, third-party dependencies, service limits, and acceptable use.

SmsPort is a business messaging platform designed for onboarding WhatsApp assets, operating inbox and campaign workflows, and managing customer communication through a shared SaaS environment. These terms apply to all customer workspaces, users, and administrators using the service.

Acceptance of Terms

These Terms of Service govern access to and use of SmsPort by customer businesses, workspace members, and anyone acting on their behalf.
By accessing the platform, creating an account, or using any SmsPort features, you agree to these terms and to any policies referenced by them.
If you use the platform on behalf of a business, you confirm that you have authority to bind that business to these terms.

Platform Services

SmsPort provides software for onboarding WhatsApp Business assets, managing templates, handling inbox workflows, running campaigns, configuring automation, and managing related operational settings.
Some features depend on third-party platforms, including Meta and WhatsApp, and may be subject to their separate terms, policies, and technical limitations.
SmsPort may add, improve, limit, or retire features as part of ongoing product operations, maintenance, compliance, or security work.

Customer Responsibilities

Customers are responsible for the accuracy of their workspace information, member access, business assets, contacts, messaging content, and campaign activity.
Customers must ensure that they have the legal right and required consent to contact recipients and to use any data uploaded into the platform.
Customers must comply with applicable law, Meta and WhatsApp policies, anti-spam requirements, and any industry-specific rules relevant to their messaging activity.

Acceptable Use

You may not use SmsPort for unlawful, deceptive, abusive, harmful, or unauthorized activities, including spam, fraud, harassment, or attempts to bypass platform safeguards.
You may not interfere with platform security, reverse engineer protected functionality, or use the service in a way that harms system integrity or other customers.
SmsPort may suspend or restrict access where misuse, policy violations, security threats, or legal risks are detected.

Third-Party Services and WhatsApp

Use of WhatsApp Business Platform features depends on Meta systems, approvals, configuration, business verification, template review, billing state, and sender quality.
SmsPort is not responsible for third-party outages, policy enforcement decisions, app review delays, account restrictions, or platform-side billing issues imposed by Meta or other providers.
Customers remain responsible for maintaining any required third-party accounts, approvals, payment methods, and credentials needed for their messaging operations.

Billing and Plans

Access to certain features may depend on the plan assigned to the workspace, usage limits, billing status, or commercial agreements.
SmsPort may apply limits relating to seats, conversations, automation features, integrations, AI access, or operational capacity based on the active plan.
Failure to maintain required billing or third-party payment obligations may result in restricted access, paused services, or suspension of certain features.

Availability and Support

SmsPort aims to operate reliably, but uninterrupted availability is not guaranteed.
Maintenance, third-party outages, infrastructure incidents, security events, or provider-side changes may affect service availability or functionality.
Support response times and escalation paths may vary based on plan level, severity, and the nature of the issue.

Termination

Customers may stop using the platform at any time, subject to any commercial obligations or active subscription terms.
SmsPort may suspend or terminate access where necessary to enforce these terms, protect the platform, respond to abuse, or meet legal or provider obligations.
Termination does not remove any responsibility for charges, violations, or obligations that arose before access ended.

Liability and Changes

SmsPort is provided on an as-available basis. To the maximum extent allowed by law, warranties not expressly stated are excluded.
SmsPort is not liable for indirect, incidental, consequential, special, or business-interruption losses arising from use of the platform, third-party failures, or customer misuse.
We may update these terms from time to time. Continued use after updated terms take effect means the updated terms are accepted.